---
title: "Why are applications from the app store not appearing on my Smart Glasses?"
slug: "why-are-applications-from-the-app-store-not-appearing-on-my-smart-glasses"
updated: 2026-06-04T18:49:20Z
published: 2026-06-04T18:49:20Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.vuzix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are applications from the app store not appearing on my Smart Glasses?

## **Overview**

If an application has been added to your library in the Vuzix App Store, it should normally install automatically once the device is connected and properly configured.

This guide outlines the most common reasons this may not happen and provides step-by-step troubleshooting for M-Series, LX1, and Shield devices.

---

## **1. Check Network Connectivity**

Make sure your device is connected to an active and unrestricted Wi-Fi network.

To check:

1. Open **Settings** on the device.
2. Select **Network & Internet**.
3. Select **Internet**.
4. Confirm the connected network shows a **“Connected”** status. ![](https://cdn.document360.io/145d3e98-f261-4647-862d-3fcef675637b/Images/Documentation/image(264).png)

---

## **2. Verify Device Configuration**

One of the most common causes is that communication with the Vuzix App Store is disabled.

To check:

1. Open **Settings > Apps > Vuzix App Store**on the device**.**
2. Ensure the **Enable Vuzix App Store**toggle is turned on. ![](https://cdn.document360.io/145d3e98-f261-4647-862d-3fcef675637b/Images/Documentation/image(265).png)

If enabling the toggle fails, you may see errors such as:

- *“Not Linked to a Vuzix App Store account”*
- *“App Store connection refused. Is this device properly registered on the app store?”*

If this happens, the toggle may switch back off. To resolve this, follow the steps in the **Linking to App Store Account** section below, then return and enable the toggle again.

Once enabled successfully, make sure **Run Actions Automatically** is checked. This ensures the device stays synchronized with App Store updates.

If the app does not install automatically, you can select **Check for Pending Actions Now** to manually trigger the installation.

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## **3. Verify Device is Linked to the App Store**

If the issue persists, confirm that your device is properly registered and linked to your App Store account.

### **Find Your Device Serial Number**

- The serial number is printed on the device housing (main unit, not the battery).
- You can also view it on the device by going to **Settings > About Glasses.**Under the Device details section, select **Model**

### **Check Registration in App Store**

1. From a PC, log in to the [**Vuzix App Store**](https://appstore.vuzix.com).
2. Go to **My Account > My Devices**. ![](https://cdn.document360.io/145d3e98-f261-4647-862d-3fcef675637b/Images/Documentation/image(267).png)

- Verify your device is **listed**here.
- If your device is already listed, click the **Refresh** icon to reconnect it.

After this, return to the device and re-enable the **Vuzix App Store** toggle as described earlier. A successful connection will show a **“Connected”** status. ![](https://cdn.document360.io/145d3e98-f261-4647-862d-3fcef675637b/Images/Documentation/image(268).png)

---

## **Additional Troubleshooting**

If you see a **TLS error** in **Settings > Apps > Vuzix App Store** or still having trouble downloading the app(s), then your network may be blocking access to Vuzix App Store.

1. Ask your IT Team to allow access to `https://appstore.vuzix.com`on your network.
2. Connect your device to an **open network (e.x. Home Wi-Fi network) or Mobile Hotspot.**

---

If you continue to experience issues or encounter errors during this process, please contact [Vuzix Technical Support](https://www.vuzix.com/Contact/Customer) for assistance.