Why do my pictures/videos not show up in the Companion App?

To troubleshoot issues loading pictures/videos in the companion app, confirm both the Vuzix Blade and the companion app are updated to the latest release, then follow the recommendations specific to your device below:

For Android devices:

• Ensure Wi-Fi is enabled on the mobile device and the Blade

• Ensure the Blade is powered on and connected to the mobile device

For iOS devices:

• Ensure Wi-Fi is enabled on the mobile device and the Blade

• Ensure both devices are connected to the same Wi-Fi network

• Ensure the Blade is powered on and connected to the mobile device