Why do my pictures/videos not show up in the Companion App?
  • 07 Feb 2024
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Why do my pictures/videos not show up in the Companion App?

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Article summary

To troubleshoot issues loading pictures/videos in the companion app, confirm both the Vuzix Blade and the companion app are updated to the latest release, then follow the recommendations specific to your device below:

For Android devices:

  • Ensure Wi-Fi is enabled on the mobile device and the Blade

  • Ensure the Blade is powered on and connected to the mobile device

For iOS devices:

  • Ensure Wi-Fi is enabled on the mobile device and the Blade

  • Ensure both devices are connected to the same Wi-Fi network

  • Ensure the Blade is powered on and connected to the mobile device


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