To troubleshoot issues loading pictures/videos in the companion app, confirm both the Vuzix Blade and the companion app are updated to the latest release, then follow the recommendations specific to your device below:
For Android devices:
Ensure Wi-Fi is enabled on the mobile device and the Blade
Ensure the Blade is powered on and connected to the mobile device
For iOS devices:
Ensure Wi-Fi is enabled on the mobile device and the Blade
Ensure both devices are connected to the same Wi-Fi network
Ensure the Blade is powered on and connected to the mobile device