---
title: "Why do my pictures/videos not show up in the Companion App?"
slug: "why-do-my-picturesvideos-not-show-up-in-the-companion-app-1"
updated: 2024-02-07T16:41:16Z
published: 2024-02-07T16:41:16Z
canonical: "support.vuzix.com/why-do-my-picturesvideos-not-show-up-in-the-companion-app-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.vuzix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do my pictures/videos not show up in the Companion App?

To troubleshoot issues loading pictures/videos in the companion app, confirm both the Vuzix Blade and the companion app are updated to the latest release, then follow the recommendations specific to your device below:

For Android devices:

- Ensure Wi-Fi is enabled on the mobile device and the Blade
- Ensure the Blade is powered on and connected to the mobile device

For iOS devices:

- Ensure Wi-Fi is enabled on the mobile device and the Blade
- Ensure both devices are connected to the same Wi-Fi network
- Ensure the Blade is powered on and connected to the mobile device